Refund Policy – Harf e Quran

Last Updated: [14-02-2026]

At Harf e Quran, we strive to ensure our customers are satisfied with their purchases. Please read our refund and cancellation policy carefully to understand your rights and our obligations.

1. DIGITAL PRODUCTS (Ebooks & PDF Resources)

Due to the nature of digital content, all sales of Ebooks, digital translations, and downloadable resources are Final.

• No Refunds: Once a download link has been sent or accessed, we cannot offer a refund or exchange.
• Technical Issues: If you experience any difficulty downloading the file or if the link is broken, please contact us at [Insert Email] within 7 days of purchase. We will ensure you receive a functional copy of your digital product.

2. PHYSICAL PRODUCTS (Printed Books)

We offer a replacement or refund for physical products only under the following conditions:

• Damaged or Defective Items: If you receive a book that is torn, misprinted, or damaged during transit, please notify us within 48 hours of delivery.
• Wrong Item Received: If the item delivered does not match your order, we will arrange a replacement.

To initiate a return for physical goods:

1. Send an email to [Insert Email] with your Order ID.
2. Attach a clear photo or video of the damage/wrong product.
3. Once approved, we will either ship a replacement or initiate a refund to your original payment method.

3. CANCELLATIONS

• Digital Orders: Cannot be canceled once the payment is successful, as the delivery is automated and immediate.
• Physical Orders: You may cancel a physical order only if it has not yet been dispatched. Once the order status is “Shipped,” cancellations are no longer possible.

4. REFUND PROCESS (If Applicable)

If a refund is approved for a physical product or a double-payment issue:

• The refund will be processed and automatically applied to your original method of payment (Credit Card, UPI, etc.).
• Please allow 5-7 business days for the amount to reflect in your account, depending on your bank’s policies